Terms of service

1. Introduction

Welcome to Sustaina Limited (the "Website"). Please read these Terms and Conditions (“Terms”, “Terms and Conditions”) carefully before using the http://www.sustaina.hk website and operated by Sustaina Limited (“us”, “we”, or “our”). These Terms and Conditions ("T&C") govern your use of our Website, and by accessing or using the Website, you agree to be bound by these T&C.

2. Acceptance of Terms

By accessing or using the Website, you confirm that you have read, understood, and agree to be bound by these T&C. If you do not agree to these T&C, you must not use the Website.

3. Changes to Terms

We reserve the right to modify or replace these T&C at any time. Any changes will be effective immediately upon posting on the Website. Your continued use of the Website following the posting of changes constitutes your acceptance of such changes.

4. Use of the Website

4.1. User Conduct

You agree not to:

  • Violate any applicable laws or regulations.

  • Use the Website for any unlawful or unauthorized purpose.

  • Post or transmit any harmful, offensive, or inappropriate content.

  • Interfere with or disrupt the operation of the Website.

5. Intellectual Property

5.1. Ownership

All content on the Website, including text, graphics, logos, images, and software, is the property of Sustaina Limited or its content suppliers and is protected by copyright, trademark, and other intellectual property laws.

5.2. Limited License

You are granted a limited, non-exclusive, non-transferable license to access and use the Website for personal, non-commercial purposes. You may not reproduce, distribute, modify, or create derivative works of any content without our prior written consent.

6. Disclaimers and Limitation of Liability

6.1. No Warranties

The Website is provided "as is" and "as available" without any warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

6.2. Limitation of Liability

To the fullest extent permitted by law, Sustaina Limited shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from (i) your use or inability to use the Website; or (ii) any other matter related to the Website.

7. Governing Law

These T&C shall be governed by and construed in accordance with the laws of Hong Kong SAR, without regard to its conflict of law principles.

8. Dispute Resolution

Any disputes arising from or related to these T&C or your use of the Website shall be resolved through binding arbitration in accordance with the rules of the Hong Kong courts, and judgment on the award rendered by the arbitrator(s) may be entered in any court having jurisdiction thereof.

9. Contact Information

If you have any questions about these T&C, please contact us at admin@sustaina.hk.

Privacy Policy

1. Introduction

This Privacy Statement explains how Sustaina Limited (“we”, “us”, or “Sustaina Limited”) collects, processes, stores, and protects your personal data in compliance with UK data protection laws, including the UK GDPR and the Data Protection Act 2018.

Contact Information
Sustaina Limited

Email: admin@sustaina.hk

2. Personal Data We Collect and Why We Collect It

Personal Data We Collect

  • Client Data: Names, contact details, job titles, organisation details, session notes, and contracts.

  • Financial Data: Payment details, invoices, and related financial records.

  • Marketing Data: Email addresses and consent records.

  • Employee Data: Employment history, payroll information, and HR records.

  • Recruitment Data: Applicant information and CVs.

  • Website Data: IP addresses, cookies, and analytical data.

Why We Collect Your Data

  • To fulfil contractual obligations: To provide coaching and consulting services.

  • Marketing and communication: With your explicit consent, to send newsletters and promotional materials.

  • Legal obligations: To comply with applicable laws (e.g., tax regulations, employment law).

3. Consent

We only use your data with your explicit consent for purposes beyond legitimate interests or contractual obligations (e.g., marketing communications). You can withdraw your consent easily via the unsubscribe link in marketing emails or by contacting us directly.

4. Data Sharing

We may share your data with:

  • Trusted associates who provide coaching services.

  • IT service providers for secure storage, scheduling, and CRM services.

  • Marketing platforms (e.g., Mailchimp) to deliver communications.

We ensure these parties handle your data securely and only for the specified purposes.

5. International Transfers

We may transfer personal data internationally, including to service providers based outside the UK/EU, such as cloud platforms (AWS, Microsoft Azure). We protect your data through:

  • Standard Contractual Clauses approved by the European Commission.

  • Transfers to countries deemed to have adequate data protection standards.

If you have concerns about international data transfers, contact us directly for further information or alternative arrangements.

6. Data Retention

We retain your personal data:

  • Client Data: During the coaching relationship and up to 6 years afterwards.

  • Financial Data: 7 years for tax compliance.

  • Employee Data: Duration of employment plus 6 years.

  • Recruitment Data: 1 year for unsuccessful candidates.

  • Marketing Data: Until you unsubscribe or consent is withdrawn.

  • Website Data: Up to 12 months for analytics purposes.

Data no longer required is securely deleted or anonymised.

7. Children’s Data

We do not knowingly collect personal data from children under the age of 13. Our website and services are not directed at children, and we take steps to prevent the inadvertent collection of children’s data. If we become aware we have collected personal data from a child without parental consent, we delete it immediately. Parents or guardians can contact us to review or delete any inadvertently collected data.

8. Data Security

We employ robust security measures, including TLS encryption, secure cloud storage, and strict internal data management policies to protect your data from unauthorised access or disclosure.

9. Data Breach Notification

In the event of a data breach:

  • Affected individuals will be informed promptly if the breach poses a high risk to their rights or freedoms.

  • Notifications will detail the nature of the breach, affected data, potential impacts, and the measures being taken to address the issue.

If you suspect a breach or have concerns, please contact us immediately at admin@sustaina.hk

10. Your Data Protection Rights

You have the right to:

  • Access, rectify, or erase your personal data.

  • Restrict or object to processing.

  • Request data portability.

  • Withdraw consent at any time.

11. Complaints and Queries

If you have any questions or concerns about our privacy practices, please don't hesitate to contact us directly at admin@sustaina.hk.